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Customer Service

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am - p.m. Monday- Friday.

Help yourself!
Tristar Products has opened a new website just for you – our customer.
www.tristarcares.com

You can quickly check order status, billing information, how to use your product, fun recipes and even see special offers. Click on www.tristarcares.com and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for a recipe, how to videos and product hints and tips.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 am ~ 8:00 pm ET 
Saturday and Sunday: 9:00 am ~ 5:00 pm ET 


Contact Us: English and Spanish 
Phone Number: 973-287-5197
To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com

Your order will be delivered within 7 – 10 business days via Fed Ex. You will receive a tracking number if you provide an email address once your order ships.